Privacy Policy

Last updated: June 2026

1. Who We Are

Countesswells Dental Practice is located at 8 Deer Park Place, Countesswells, Aberdeen AB15 8FX. We are registered with the Information Commissioner’s Office (ICO) as a data controller. Contact: info@cwdentals.co.uk | 01224 003996.

2. What Data We Collect

We collect and process the following personal data:

• Name, date of birth and gender
• Contact details including address, telephone number and email address
• NHS number and medical/dental history
• Records of treatment provided
• Financial information for billing purposes

3. Why We Collect Your Data

We collect your personal data to provide dental care services, manage your appointments, process payments, fulfil our NHS obligations, and communicate with you about your treatment. Our legal basis for processing is contract performance, legal obligation, and legitimate interests.

4. How We Store Your Data

Your data is stored securely on our practice management system. We retain patient records for a minimum of 10 years in accordance with NHS guidelines. All staff are trained in data protection and confidentiality.

5. Sharing Your Data

We may share your data with NHS organisations, specialist referral services, and regulatory bodies where required. We will never sell your data to third parties for marketing purposes.

6. Your Rights

Under UK GDPR you have the right to access, correct, delete or restrict your data. To exercise any of these rights, please contact info@cwdentals.co.uk or write to us at our practice address.

7. Complaints

If you are unhappy with how we handle your data, you can contact the ICO at ico.org.uk or call 0303 123 1113.